People are the purpose. Operations is the mechanism.
K. Dionne partners with healthcare, nonprofit, and mission-driven organizations to design change that sticks - combining strategic and crisis communications with Lean Six Sigma discipline across 20+ years in healthcare, government, education, and manufacturing.
Every engagement starts the same way: understand how the work actually gets done, then design the mechanism that lets people do it better.
Structured, people-first change programs that reduce resistance and build durable adoption - not just a rollout plan that sits in a binder.
Communication plans, executive talking points, leadership coaching, press releases, and media relations, with crisis communications as one part of a broader communications practice.
Lean Six Sigma-grounded process improvement across supply chain, healthcare operations, and service delivery environments.
Change plans built for technology rollouts and enterprise systems, from stakeholder readiness through sustained adoption.
150+ transformation initiatives across 80+ organizations, spanning change management, process improvement, and technology adoption.
Applying Lean Six Sigma discipline to redesign workflows with the teams who run them, reducing friction and building processes staff actually own.
Building readiness plans, communication strategy, and training that carry system and process change past launch into sustained adoption.
Inaugural dual-degree graduate, University of Oklahoma - MBA and MSc in Supply Chain Management - plus a Lean Six Sigma Green Belt.