Manage end-to-end execution of complex custom product initiatives across a global manufacturing network spanning 24 factory partners in 9 countries, connecting customer requirements, enterprise systems, procurement, production, compliance, logistics, financial operations, and delivery.

• Manage a high-volume portfolio of 60+ custom projects, coordinating work from order validation and procurement through samples, artwork approvals, production, compliance testing, logistics, and shipment.
• Operate within an enterprise environment processing 3,500+ orders daily and supporting $200M in inventory, a $4M+ active pipeline, and an $18M+ open backlog.
• Coordinate across customers, internal functions, and international manufacturing partners to identify dependencies, resolve exceptions, mitigate risk, and protect production and delivery commitments.
• Work across AS400, NetSuite, Excel-based planning tools, production documentation, customer requirements, and international vendor systems to maintain visibility across the order lifecycle.
• Build process maps, tracking tools, and standardized work practices to improve project visibility, accuracy, and execution.

Lead an independent advisory practice helping organizations navigate transformation, adopt technology, strengthen operations, improve processes, and translate strategic priorities into executable change. Clients have included the Governor of Oklahoma, City of Tulsa, Oklahoma City Thunder, and Tulsa Public Schools.

• Led and supported 150+ strategic, operational, technology adoption, process improvement, and transformation initiatives across 80+ organizations, representing $9.2B+ in combined client revenue.
• Diagnose gaps across people, processes, systems, communication, governance, and operating structures to identify root causes and barriers to execution.
• Lead technology and digital adoption through workflow analysis, stakeholder engagement, process redesign, communication, training, implementation support, and reinforcement.
• Develop governance structures, decision frameworks, communications, and implementation practices supporting organizational change and cross-functional initiatives.
• Advise leaders during complex and high-stakes situations requiring executive communication, crisis response, stakeholder alignment, and organizational clarity.
• Generate 95% of consulting engagements through referrals and repeat relationships.

Provided governance and compliance leadership for a statewide, federally funded nonprofit organization, elected Board Chair after advancing through Member, Vice Chair, and Compliance Officer.

• Led board governance, policy oversight, organizational accountability, compliance, and executive-level decision-making.
• Provided oversight related to federal requirements, organizational risk, financial stewardship, policy, and strategic priorities.
• Partnered with organizational leadership and fellow board members on sensitive matters requiring judgment, confidentiality, and governance discipline.
• Represented families and constituents in governance decisions affecting services delivered across the state.

Managed high-priority logistics exceptions and fulfillment performance within a complex national distribution and supply chain environment.

• Supported fulfillment across more than 15,000 orders while managing high-priority, time-sensitive delivery requirements and service exceptions.
• Coordinated cross-functional resolution of complex logistics failures involving distribution, transportation, customer requirements, and internal stakeholders.
• Contributed to a 20% improvement in on-time performance while achieving a 95% resolution rate for VIP delivery exceptions.
• Identified recurring service failures, escalated operational risks, and worked across functions to restore delivery performance.

Partnered with ownership during organizational growth to strengthen operational capability, implement technology, standardize workflows, and support organizational change.

• Evaluated, selected, and implemented technology supporting daily business operations.
• Guided employees through technology and process adoption using hands-on training, workflow documentation, and standardized operating practices.
• Advised ownership on operational decisions, organizational priorities, technology needs, and change implementation.
• Connected technology implementation with the people, processes, communication, and operating practices required for sustained adoption.

Led membership operations, business development, customer experience, and team performance within a high-volume community organization.

• Managed a $2.3M operating budget and membership operations supporting approximately 7,500 members.
• Led a seven-person team across membership, service delivery, customer experience, and operational execution.
• Contributed to 35% membership growth through strengthened service standards, staff coordination, and customer engagement.
• Connected business development objectives with frontline operations and the customer experience required to deliver them.

Supported executive leadership across strategic communications, media relations, crisis preparedness, organizational messaging, staff training, and stakeholder engagement.

• Developed crisis communication plans, protocols, and media-response procedures for sensitive and high-visibility situations.
• Trained staff on media inquiries, escalation procedures, communication protocols, and crisis-response expectations.
• Developed executive communications, organizational publications, and multi-channel campaigns supporting strategic priorities.
• Built communications discipline that continues to inform how I approach transformation, stakeholder alignment, adoption, and organizational change.

Focus: Strategy, Finance, and Organizational Transformation.

Focus: Global Operations, Supply Chain Strategy, Sustainability, Industry 4.0, and Analytics.

Focus: Human Behavior, Systems Thinking & Communication.

Focus: Software Development & Information Systems.

Led a Green Belt DMAIC initiative examining a paper-based quality audit process through process mapping, SIPOC, root cause analysis, and Lean Six Sigma methodology. Designed a streamlined digital-state workflow projected to generate approximately $19K in annual savings and 300%+ ROI.

The initiative demonstrated the connection between process improvement and digital transformation: technology alone was not the solution. The underlying workflow first had to be understood, redesigned, and prepared for digital execution.

Applied Lean Six Sigma analysis to warehouse operations to identify non-value-added activity, process delays, workflow dependencies, and improvement opportunities. Developed future-state recommendations targeting approximately a 25% reduction in processing time.